The well-known giant Chinese smartphone and PC manufacturer, Lenovo is recalling ThinkPad X1 Carbon 5th generation laptops manufactured between December 2016 and October 2017. Basically, a loose screw can cause a short circuit in the laptop battery, causing it to overheat. This is “a lapse in the manufacturing process that Lenovo engineers have already corrected,” the company says.
Here’s what the company explains:-
“A small loose screw, left in the unit during fabrication, can damage the polymer battery surface of lithium-ion and cause a short circuit, leading to the rapid discharge of battery cells”. Lenovo says that it “has received three international client reports about a condition of overheating related to a loose screw that has resulted in damage to customers’ laptops.” Therefore, “customers should immediately stop using the affected computers” and should take the laptop to the service centre, which will remove the loose screw to solve the problem. Moreover, the procedure is free.
To find out if your laptop has been affected, take a look at the labels below the laptop. The recall affects the “5th Generation Lenovo ThinkPad X1 Carbon”; of the types 20HQ, 20HR, 20K3, 20K4; manufactured between December 2016 and October 2017. To be sure, enter the machine type (4 digits) and serial number (8 digits) at support.lenovo.com/X1C_5GEN_RECALL; you can find this data on the labels at the base. If you have been affected, call customer service at 0800-701-4815, between Monday to Friday from 8 am to 6 pm (except national holidays). However, at the time of calling customer care do not forget to notify that the call refers to the recall of the ThinkPad X1 Carbon 5th generation. So, what do you think about this new severe issue of the 5th Generation Lenovo ThinkPad X1 Carbon? Simply share all your views and thoughts in the comment section below.
